Introducing The Award Winning...

Rant & Rave is the award winning technology that lets our clients capture the moment and speak to their customers as and when they need to.   The Rant & Rave concept is simple - if you give customers the chance to have their say straight away, when they are most engaged with your brand, they are more likely to tell you how they really feel.

Rant & Rave is not a ten page customer satisfaction survey and it’s not a mystery shopper, instead it provides real insight, in real-time. We let our clients capture their customer thoughts via SMS message, voice recording or email. The route doesn’t matter, as long as it’s convenient for the customer and it’s asked for at the Moment of Truth, straight after service delivery.

To find out more about our capture channels click here

Rant & Rave is powered by the Sentiment Engine this processes captured customer thoughts and uses sophisticated text analysis to transform them in to actionable insights.

To find out more about how we process feedback click here

The easy to read Rant & Rave Dashboard presents results back to decision makers giving them an instant overview of how their business is performing, whether they want to know their overall Net Promoter Score or simply compare performance on a department by department basis. The Dashboard displays real-time graphs, statistics, categories and league tables as well as individual comments.

To find out more about how we present customer insight click here

By understanding these comments immediately our clients then have the chance to respond to them, immediately. If a positive comment is received then the customer can be thanked and sent a relevant up sell message, if their comments are negative then the situation can be put right before that customer becomes a detractor or ‘goes social.’

To find out more about how we help companies act on feedback click here

According to Bain & Co a customer's re-purchase probability changes from 32% to 89% when a problem is acknowledged and rectified.

Findings can be used to influence strategy, identify customer preferences and above all prevent unhappy customers from defecting.