Rapide announce the appointment of Chief NLP Engineer

Rapide are delighted to announce the appointment of Viktor Pekar to the role of Chief Natural Language Processing Engineer to work on customer experience solution Rant & Rave.

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Rapide MD, Nigel Shanahan has been featured in The Independent sharing his views on entrepreneurship

Nigel studied for his MBA at Warwick Business School, in this article he gives his views on the role that business schools play in teaching entrepreneurship and fostering business start-ups.

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Rapide are proud to announce they are now recognised as a Vodafone B2B enablers Silver Partner

Rapide MD, Nigel Shanahan said ‘We’re very excited about this, the latest development in our already close and enduring relationship with Vodafone. We look forward to continuing to work together to offer our customers the very best in mobile communication solutions.’

Customer Experience Event in High Demand From Big Brands - Press Release

Places are filling up quickly for The Future of Customer Experience – an event being held at the IOD in London on 18th October. With big names such as Virgin, Barclays and Jaguar Land Rover already signed up to attend, delegates are being encouraged to register their attendance quickly in order to ensure they aren’t disappointed.

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The Future of Customer Experience Event Preview - Press Release

Rapide – the Moments of Truth Company – will host an event at the IOD in London on 18th October, focusing around the future of customer experience and the positive impact engaging directly with consumers can have on business profitability. Hear from Forrester Research Inc. and the Mobile Marketing Association

The Future of Customer Experience: Social Media vs Mobile - Press Release

Social media is one of the most talked about means of communication these days – but how does it fare as a customer insight tool? Can social media really help us to understand what consumers want and need? Rapide, the Moments of Truth company, has recently launched a Thought Bubble looking at the future of customer experience and why it might be better for businesses to be anti-social. Nigel Shanahan, Managing Director at Rapide, provides an overview...

NPS is Pointless Without Knowing The 'Why'

A great article from Bruce Temkin which we all agree with here at Rapide...

NPS can be a valuable metric, but only when incorporated within a strong voice of the customer (VoC) program. Read the article to get recommendations about Net Promoter Score (NPS)