Far from just clever concepts our Moments of Truth solutions are powered by industry leading technology, and we have the awards to prove it…
British Chamber of Commerce & Dell – National Winner of Innovation Through Technology
At this prestigious event Rapide were recognised for their open and intelligent approach to innovation:
"Rapide Communication Ltd is a very innovative organisation. Its competitive edge is driven by its ongoing quest to identify, develop and implement new ways to help their customers achieve their goals using unique and pioneering communication solutions. Congratulations to all at Rapide Communication Ltd - very worthy winners of the Award for Innovation through Technology."
Monique Bonner - Dell's SME Sales Director UK and Ireland
"Rapide Communication Ltd shows us all what can be achieved when innovation is put at the core of a business."
Neville Reyner - President of the British Chamber of Commerce
Winner of Best Innovative Service & Overall Champion at the ICT Excellence Awards
Rapide were honoured with these coveted awards for their close work with the University of Birmingham which has developed Rant & Rave into a truly unique customer insight tool.
"This year we've seen the highest standard of award entries yet and competition has been incredibly tough, but Rapide Communication really stood out for us. Their Rant & Rave service is a highly original concept using emotional response indicators and we were impressed by its success in the UK. The judging process has been rigorous and the panel faced a major challenge in deciding the final winners due to the sheer quality, innovation and excellent service provided by all the finalists."
Mike Musson - ICT Cluster Manager
Orange National Business Awards - 'The Orange Best Use of Technology in Business' and 'The Business Innovation of the Year Award'.
Rapide were also recognised at the National Business Awards by being nominated for - 'The Orange Best Use of Technology in Business' and 'The Business Innovation of the Year Award'.
We’re also proud to have helped our clients become recognised as innovators by their implementation of our services within their own organisations:
The Hotel Marketing Association – Best Use of Technology
The Hotel Marketing Association, (HMA) honoured Premier Inn with an award for the Best Use of Technology for their use of Rapide’s enhanced booking confirmation system.
The judges at the HMA Marketing Awards were extremely impressed with the solution:
"It helps them to solve a problem by positioning this service as added value to the customer. Not seen before here in UK - but take up by other hotels will follow as it is so effective."
Linde Group – Leading Spirit Awards
Kathryn Satchwell and Joanne Kay were awarded the gold medal in the Linde Group regional ‘Leading Spirit’ awards following the implementation of Rant & Rave into their Worsley call centre.
Speaking about Rant & Rave, Mark Jenkinson - Head of Customer Service for BOC UK and Ireland commented:
"On our journey to become a High Performance Organisation, BOC aim to use the most effective tools available in the market today. Rapide's Rant and Rave is one of those tools. It offers us the ability to capture instant feedback from our customers which in turn allows us to further understand their needs. It has proved invaluable in learning what our customers genuinely value about the service we provide and also enables us to give constructive feedback to our colleagues."
