Customer Feedback News
We like to keep our customers informed with all the latest happenings in the world of customer feedback. In this area you can find articles related to customer feedback and why people believe customer feedback is so important.
At Rapide we have the technology that can help your organisation sell more, inform fast and engage everyone. With this in mind we have found some valuable research that shows why our engage solution, Rant & Rave can really help your business.
We’ve known for a long time that customer feedback is important to any organisation. With all of us feeling the effects of the credit crunch it appears it’s more important than ever to listen to your customers.
A recent survey has revealed that;
82% of adults believe organisations need to “listen and act on consumer feedback if they are to weather the credit crunch”
Read more...
The institute of customer service say that during a looming recession it's more important than ever to listen to your customers. Read more...
Complain the right way and get the right result advises Consumer Direct. One in three people think complaining isn't worth the effort according to a recent survey, but how you complain can increase your chance of success says government advice service Consumer Direct. Read more...
