Rant & Rave - Email feedback
Sending your customer an email asking them for their opinions can be a good way of getting feedback but most of the time the emails contain too much information to understand. At Rant and Rave we believe we have found the solution. An email which asks one question, has easy to understand smiley faces and requires one click from the customer.
When the customer has selected a smiley face their details are sent instantly to your Rant and Rave application allowing you to analyse the data helping your staff to improve and reach their goals.
Instant Feedback: When a customer purchases a product or service via your website they are usually asked to leave their email address. By using this information we can send your customer an auto-generated email as soon as they purchase a product or service. The customer is then given the opportunity to leave their feedback at the point of service delivery. Research conducted by Gartner realises that this is the most important time to get your customer’s opinions:
“The most important aspect of feedback is timing. Feedback collected immediately after an event is 40 percent more accurate than feedback collected 24 hours after the event.”
Corporate Branding: The email that is sent to your customer can be branded with your company logo allowing you to keep the all important brand identity.
Easy to use: As the Rant and Rave Email requires only one click, the customer feels at ease and is able to make a accurate choice giving you honest and valuable feedback.
Marketing: Once the customer has responded using Rant and Rave Email they automatically receive another email thanking them for their time and opinions. Along with this email you could send your customer special offers, newsletters or promotions. You could also respond to your customer via SMS, Voice or Video sending them a personalised message.
Cheap and effective: Rant & Rave Email costs nothing for your customers making it a cheaper and more effective means of gathering opinions for both your customers and your company.
Easy setup: Our dedicated Rant and Rave team are here to ensure that your services are set up in a timely, professional fashion. Rant and Rave Email requires little or no management from your company allowing you to concentrate on other areas of your business. We appreciate exactly how busy these projects can make you and so a large part of our emphasis on our set-up is to make your life easier and your time less constrained.
