SMS Feedback
Using Rant and Rave SMS feedback will help you ensure your customers give genuine feedback without feeling awkward. The less awkward they are the more accurate and honest the feedback will be. In turn this means the feedback will allow you to target the specific areas of your business which are in need of some attention. It is both a cost effective and efficient way to communicate with your customers.
Shortcodes: Offer your customers a unique 5 digit number that is easy to remember. 66099 is a number synonymous with Rant & Rave SMS feedback and used by some of the largest companies in the UK. If this number isn’t for you don’t worry, as we have thousands of numbers for you to choose from.
Cost Effective: SMS feedback is one of the cheapest methods of communicating for both your customer and your organisation. It is more environmentally friendly than traditional paper-based methods (save those trees!) and uses up far less of that priceless commodity....time!
Convenient and Easy: By enabling your customers to text in their feedback you are offering a non-confrontational and less awkward method of communication. The result...more honest, precise and useful feedback.
Immediate Responses: Older more traditional paper-based feedback methods can take huge amounts of time to plan, run, collate and evaluate. Using Rant and Rave SMS feedback, results are displayed online within minutes. Now that really allows you to be a responsive company!
Secure and Reliable: Rant and Rave SMS feedback uses direct links on to major mobile networks and houses the services across two sites. One of which is an ex-nuclear bunker, monitored 24 hours a day and intended specifically to support mission critical services. This leaves you with peace of mind that your SMS will always be secure.
Easy to manage: Save huge amounts of time and administration by taking advantage of a service that practically runs itself!
Intuitive reporting and analysis: Our feedback services are designed to be user-friendly for the customer. However, we haven't lost sight of the ultimate goal...your ability to interpret the feedback and utilise it to improve your business. Our services offer numerous methods for understanding your customers' feedback including our own proprietary sentiment engine that can analyse chunks of written feedback and intelligently produce a meaningful rating (designed and created in conjunction with The University of Warwick.)
A cut above the rest: Our SMS feedback services don't just report feedback, they gather information on the very people giving you that feedback. As a result you create marketing databases of customers who care enough about you and your company to let you know how they really feel.
Great Marketing: In marketing terms Rant and Rave can create lists that are priceless! With the simple use of 'opt in' terms and conditions you can create lists of people to whom you can market further services, safe in the knowledge that the recipients are active and approachable customers.
