SMS Feedback
Sending a text message has become an every day part of life; we now prefer to text than actually call people (New York Times - 2008).
This has led to more and more companies using text messaging. Over 1 billion texts are sent each week in the UK – they’re personal, to the point and convenient.
Rant & Rave allows organisations to set up a unique, easy to remember, 5 digit shortcode that can be advertised wherever customers are present. For a customer this is an easy and convenient way of providing their comments and opinions. Customers also receive a message thanking them for their feedback which lets them know you care.
SMS feedback will help you ensure your customers give genuine feedback without feeling awkward or pursued by an interviewer or line agent. The less awkward they are the more accurate and honest the feedback will be.
