Rant & Rave - Voice feedback
Rant and Rave can provide your company with a dedicated number for your customers to call and leave feedback. Advertise this number and allow your customers to dial in and offer priceless feedback - including the ability to leave their comments and rate you with our scoring system. Your survey/feedback request can be as long or short as is needed. By allowing the customer to provide you with feedback at the very point of their experience, you increase the accuracy, honesty and integrity.
Voice call conversion: Voice calls can be changed into text format which can be placed in to the Rant and Rave application, this enables you to search for specific keywords and filter results. This can be particularly important if you are trying to analyse a certain product, store or team.
Audio Clips: Once a customer has left feedback you can instantly listen to their voice record on the Rant & Rave dashboard. This recording can then be downloaded and used in company presentations, team training or on the company intranet.
Call centres: Rant and Rave can be built around your call centre allowing you to capture a customer’s thoughts when a call has ended. They will be transferred to an IVR (Interactive Voice Response) where they can rate your company and leave their comments. The feedback left by your customers will then be analysed and available instantly in your Rant and Rave application.
Marketing: While Rant and Rave is gathering feedback it is also gathering information on the very people giving you that feedback and as a result creating unique marketing opportunities. Why not send your customers a pre-recorded message from the CEO thanking them for their feedback.
Alerting: Advertise your number on the side of packaging, in branches, at restaurants or wherever you want to gather feedback. The customers can call in to leave their comments, instantly alerting you of any problems. Your staff can work to eliminate issues reducing the level of customer dissatisfaction.
