Rant & Rave - Voice feedback
Rant and Rave fits into your call centre allowing you to capture a customer’s thoughts when a call has ended. Your customers are transferred to an IVR (Interactive Voice Response) where they can rate your company and leave their comments. After the call the customer is thanked for their feedback and time.
You can advertise a direct phone number wherever customers are present, giving them an easy and convenient way of providing their comments and opinions.
When the customer phones to leave feedback they answer the questions that are important to your company. This survey can be as short or as long as you want it to be, you can even choose how you want your questions answered, either by them using their phone keypad or voice.
Using Rant & Rave, Hallmark were able to gather customer feedback straight from an inbound call. Once the customer had their issue resolved by the Customer Service Team, they were transfered to the Rant & Rave automated customer feedback system.
Julie Vincent, Customer Service Manager was delighted with the service,
I absolutely love it. The feedback we gained from the system was really useful. It helped us to pick up on our customers’ issues quickly and it told us what they liked about the service.
