Rapide are The Moments of Truth Company
Founded in 2000 Rapide have always been innovators in business communication. Our passion lies in developing award winning technology to help our industry leading clients put customer insight at the centre of everything they do. Our multi-channel solutions let companies talk to their customers at the moments that matter, while our sophisticated text analytics interprets customer sentiment and provides actionable insight. Rapide help their clients prevent customer churn, respond in real-time to customer feedback and develop profitable relationships that last.
Introducing the award winning Rant & Rave…
Rant & Rave is the sophisticated technology that helps our clients capture the moment.
The concept is simple – if you give customers the chance to have their say straight away, when they are most engaged with your brand, they are more likely to tell you what they really feel.
Rant & Rave is not a ten page customer satisfaction survey and it’s not a mystery shopper, instead it provides real insight, in real-time. We help our clients gather feedback in multiple ways, the route doesn’t matter, as long as it’s convenient for the customer and it’s asked for at the ‘Moment of Truth’. |
