Customer Experience News | Rapide's Moments of Truth Newsletter


		In this month’s edition of the Rapide newsletter we introduce our latest Thought Bubble ‘Why Moments Matter’, highlight some of the most significant improvements in Rant & Rave Version 3, offer our key takeaways from Loyalty World where MD Nigel Shanahan appeared as one of the key note speakers, and put the spotlight on some of our key case studies.


		Post Event Takeaways...			Rapide at Loyalty World

		Rapide were proud to sponsor Loyalty World last month. In its 9th year, Loyalty World was a unique conference designed to assist senior marketing professionals from the world’s leading brands in understanding all the elements that go into designing a successful loyalty strategy. It was about understanding what loyalty actually means and the complex relationships and solutions that businesses need to put in place.

Why Moments Matter Thought Bubble

Rant and Rave V3

Moments of Truth
Case Studies

In today’s competitive market we all understand the importance of providing excellent customer service - but what exactly is that and how can we use it to close the gap between you and your customers? In this whitepaper we map out one business traveller’s journey into loyalty and advocacy exploring key customer experience touch points along the way.

We're always striving to develop and improve our products. Recently we have made some significant improvements to
Rant and Rave, our customer feedback tool.

These exciting new developments are now available in Rant and Rave V3, our latest release. Follow the link below to learn more about Rant and Rave's new capabilities.

We’re proud of the work we’ve done with our industry leading clients.

They range from banks, to utility companies to mobile phone providers - here are just a few of our success stories...






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